Terms and Conditions

1. General Information

All Things Nativ is owned and operated by Symble Solutions Private Limited. Our platform offers a variety of food products directly to consumers, focusing on natural, wholesome, and high-quality ingredients.

2. Eligibility to Use

• Be at least 18 years old or have parental/guardian consent.
• Agree to provide accurate and up-to-date information when creating an account or placing an order.

3. Products and Pricing

• Availability: Products displayed on the website are subject to availability. We reserve the right to discontinue or modify any product without prior notice.
• Pricing: Prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise. Shipping charges, if any, will be calculated at checkout.
• Accuracy: We strive to ensure accurate product descriptions and pricing, but errors may occur. In such cases, we reserve the right to correct or cancel orders.

4. Orders and Payments

• Order Confirmation: An order is confirmed once payment is successfully processed.
• Payment Methods: We accept major credit/debit cards, UPI, net banking, and wallet payments. All transactions are secure and encrypted.
• Cancellation Policy: Orders can be canceled within 2 hours of placement. Post this window, cancellations will not be accepted.
• Refunds: Refunds are processed per our Refund Policy.

5. Shipping and Delivery

• Delivery Areas: We currently deliver within India. Delivery times vary based on location.
• Delivery Time: Once order is processed, it will be delivered at customer's location within 4-5 days depending upon shipping location.
• Shipping Charges: Shipping fees, if applicable, will be displayed during checkout.
• Delays: We are not responsible for delays caused by factors beyond our control, such as weather, strikes, or logistical issues.

6. Returns and Refunds

• Eligibility: Returns are accepted for damaged, defective, or incorrect products. Please raise a request within 48 hours of delivery.
• Process: Submit a return request via our Contact Us page with proof of damage (e.g., photos).
• Refunds: Approved refunds will be processed within 7-10 business days to the original payment method.

7. Intellectual Property

All content on the website, including images, text, logos, and product descriptions, is the intellectual property of Symble Solutions Private Limited. Unauthorized reproduction, distribution, or modification of our content is prohibited.

8. User Conduct

By using our website, you agree not to:

• Violate any applicable laws or regulations.
• Misuse the website or its resources.
• Post or transmit harmful or misleading information.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the cost of the product(s) purchased.

10. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

11. Contact Us

For any questions or concerns regarding these terms, please contact us:

12. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising will be subject to the exclusive jurisdiction of the courts in [Insert City].