Refunds and Returns Policy
Refund Policy
Effective Date: 01/01/2025
At All Things Nativ, we strive to ensure your satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Refunds
- To be eligible for a refund, your item must:
- Be unused, unopened, and in its original packaging.
- Be accompanied by the original proof of purchase.
- Be returned within 14 days of the delivery date.
- Refunds are not applicable to:
- Perishable items that have been opened or consumed.
- Items damaged due to improper handling after delivery.
- Clearance or promotional sale items, unless found defective.
How to Request a Refund
- Contact Us: To initiate a refund, email us at info@allthingsnativ.com with your order details and reason for the return.
- Approval Process: Once your request is reviewed, we will notify you of the approval or rejection of your refund.
- Return Shipping: Approved items must be shipped back to the address provided in our confirmation email. The customer is responsible for return shipping costs unless the item was defective or incorrect.
Refund Processing
Approved refunds will be processed within 7–10 business days of receiving the returned item. Refunds will be credited to the original payment method used during purchase.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at info@allthingsnativ.com, and we’ll be happy to assist further.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 24 hours of delivery. We may require photographic evidence to assess the issue and provide a replacement or refund.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review it periodically.
Contact Us
If you have any questions or concerns, please contact us:
Email: info@allthingsnativ.com
Address: Autocluster PSCISC, Pune 411019
Thank you for choosing All Things Nativ!